Refund Policy

Effective Date: 5 June 2025

Thank you for supporting the creative work of Linda Kumar. As an individual artist and coach, each piece, product, and service is crafted with intention and care. Please review the refund policy carefully before purchasing.

1. Physical Art Products

All artwork is original and handled with great care when packed and shipped.

Please note: We do not offer refunds for:

Change of mind
Postal or courier damage
Colour, texture, or size perception differences

Refunds or replacements will only be considered if:

The wrong item was sent
The item arrives with a significant defect that is clearly the responsibility of the seller (e.g., a production error, incorrect order)

You must contact us within 3 calendar days of receiving your order to be eligible. After this window, we are unable to process any refund or replacement requests.

To request assistance:

Email us
Include your order number, a description of the issue, and clear photos of the item and packaging

All claims will be reviewed fairly, but submission does not guarantee a refund or replacement.

2. Digital Downloads & Courses

All digital products, including art downloads, PDF studies, devotionals, and course materials, are non-refundable due to their instantly accessible nature.

If you experience a technical issue (e.g., file not downloading or link not working), please contact us within 7 calendar days of purchase for assistance. We’ll ensure you get the file you paid for.

3. Coaching Sessions

Coaching sessions are booked with time and preparation. Please give at least 48 hours’ notice if you need to reschedule.

Refunds will not be issued for:

Missed or forgotten sessions
Last-minute cancellations (less than 24 hours’ notice)
Personal dissatisfaction with outcomes (coaching depends on individual application and engagement)

To reschedule or ask a question about your booking, email [Insert Email] as soon as possible.

4. Custom Orders & Commissions

Custom artwork, coaching packages, or study resources created just for you are non-refundable once work has started.

If you wish to cancel before work begins, please email within 24 hours of payment confirmation. After that, the full payment is retained to honour time and materials invested.

5. Shipping Costs

Shipping fees are non-refundable, including in the event of a return or refused package. If a return is approved, return postage is your responsibility unless otherwise stated.

6. Contact

If you're unsure whether you're eligible for a refund or replacement, please reach out via our contact form.

Response Time: We aim to reply within 2–3 business days

We deeply appreciate your support of this small, values-driven business. Every order supports an individual artist and minister — thank you for being part of that journey.